These Terms of Service contain important information for you as the client, to know and understand. It your responsibility to understand these ToS fully before agreeing to them.
By commissioning me, you are agreeing to these terms.
Clients must be over 18 years of age, or 14 years of age with written parental consent. Clients may be asked to prove parental consent.
QUOTES AND PRICING;
The studio is NOT always open for fursuit quotes, please check our front page to see if we are open. To obtain a quote, please complete the Fursuit Quote form. You will be contacted by the studio with a price. This quote will remain valid for up to 6 months but may change after that time. Getting a quote DOES NOT automatically put you in the queue. Email any questions to firstname.lastname@example.org or use the contact form found in this websites contact page.
If your project is accepted, a non-refundable deposit of 30% must be made up front. This deposit will be used to purchase supplies for the upcoming project, and you will be added to the queue. The buyer is responsible for the final cost of shipping, and your suit will not be shipped out until it has been paid in full. Payment plans may be available for larger projects with no less than $300 paid per month. Suit must be fully paid before production on the commission will begin. Payment is accepted via paypal only. Shipping must be paid separate from the cost of the suit.
I do NOT accept deadlines under any circumstances. If your suit is not at the beginning of the queue it may be weeks-months before your commission is started, you may inquire about your wait time as it depends on the time of year and how many projects I currently have.
I like to take my time on projects in order to ensure they are of the highest quality I can offer, whilst I try to keep concentrated on only a few projects at time, you may receive a lot of updates one week and none the next. Other projects (including non-commission items) may be worked on/completed before or during the duration of your commission.
The studio may not always have time to respond to comments and small talk. We will not reply to small talk messages that have “hi” or “how are you”. Do not take it personally, we just have a lot of things to do! Messages should be used for business discussions only. Try our personal social media accounts (Twitter, Instagram, etc) if you are looking for casual chatting. Client must be able to respond promptly to messages, the studio will send WIP pictures as the suit progresses for confirmation, if a response from the client cannot be attained within a reasonable length of time it can hinder to progress of all work in the studio.
You must have a complete 3-view reference for your character. If you need one, our studio’s concept artists can make one for you once you are accepted into the queue.
Your deposit is 100% NON-REFUNDABLE. If you decide to cancel your commission, a refund will be calculated based on how much work has been done on your suit or you may be sent the raw materials as compensation. The studio reserves the right to issue a refund and cancel a commission due to poor communication, rude or inappropriate behavior, or inability to communicate in effective English. Depending on the situation, your deposit may be kept and you will be sent the materials bought as compensation. If personal issues come up and the Artist is unable to complete your commission, you will either be issued a refund or another agreement shall be worked out. If cancellation is due to an event on our end a full refund will be admitted. If no work is begun on a commission for 12 months after final payment is sent, a full refund may be discussed.